We’re Here to Help
Tsunami 101™ is designed to be clear and straightforward, but we understand that questions may arise.
Whether you need assistance with access, your account, or general platform guidance, support is available.
Common Support Topics
We can help with:
• Book access issues
• Login or account questions
• Subscription inquiries
• Commission tracking questions
• Payment & payout guidance
• Technical difficulties
Before contacting support, we recommend reviewing the FAQ page, where many common questions are already answered.
“Clarity is often just one answer away.”
How to Contact Support
For assistance, please contact us via email:
📧 Support Email: [email protected]
When contacting support, please include:
• Your name
• Your registered email
• Your Unique ID (if applicable)
• A brief description of the issue
This helps us respond faster and more accurately.
Response Time
We aim to respond within:
⏱ 24–48 business hours
Response times may vary during high-volume periods, weekends, or holidays.
Subscription & Billing Support
For subscription-related concerns:
• Billing questions
• Cancellation requests
• Payment issues
Please reference your account email and Unique ID for quicker service.
Technical Support
If you experience:
• Website errors
• Broken links
• Access problems
• Platform glitches
Provide details including:
• Device type (phone, tablet, desktop)
• Browser (Safari, Chrome, etc.)
• Screenshot (if possible)
Important Notes
Support cannot provide:
❌ Financial advice
❌ Legal advice
❌ Tax advice
❌ Earnings guarantees
For professional guidance, please consult a qualified advisor.
Self-Help Resources
You may also find answers here:
• FAQ Section
• Platform Policies
• Disclaimers
• Book Content
Many questions are addressed within the Tsunami 101™ book itself.
Our Commitment
Our goal is simple:
👉 Provide clear, respectful, and timely assistance.
“No scripts. No runaround. Just help.”
Need Help?
📧 Reach out anytime:
Tsunami 101™ is a digital education platform. Please review this policy carefully before making a purchase.
Digital Book Purchase ($29)
Because the Tsunami 101™ book is delivered as digital content, all sales are considered final once access has been granted.
However, we offer a limited refund window under the following conditions:
✅ Refund requests must be submitted within 14 days of the original purchase
✅ Requests must be made by contacting support
✅ Refund eligibility applies only to the initial book purchase
If a refund is approved:
• Access to the digital book will be revoked
• Resale rights will be terminated
• Affiliate participation (if applicable) will be cancelled
• Commission eligibility will end
Monthly Subscription ($14)
The Tsunami 101™ monthly subscription supports:
• Commission tracking
• Reporting
• Platform administration
• Payout management
Subscription fees are:
❌ Non-refundable
Because services are provided continuously throughout the billing cycle.
You may cancel your subscription at any time. Cancellation stops future billing only.
Refund Limitations
Refunds will not be issued for:
• Change of mind after refund window
• Failure to use the platform
• Lack of earnings
• Misunderstanding of content clearly explained on the website
Chargebacks
If you experience a billing issue, please contact us before initiating a chargeback.
Unauthorized chargebacks may result in:
• Account suspension
• Loss of platform access
• Termination of affiliate eligibility
Policy Updates
Tsunami 101™ reserves the right to update this Refund Policy at any time. Updates apply prospectively.
Contact for Refund Requests
Refund inquiries must be submitted to:
Please include:
• Full name
• Purchase email
• Order details